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Title | Destination Management in Lesvos, Greece. Characteristics, Preferences, Images, Satisfaction and Overall Experience |
Authors |
Constantoglou, M.
|
ORCID | |
Keywords |
организация по управлению дестинациями Destination Management Organization зображення призначення целевое изображение Destination Image брендинг Branding задоволення відвідувачів удовлетворенность посетителей Visitor Satisfaction досвід опыт Experience |
Type | Article |
Date of Issue | 2020 |
URI | https://essuir.sumdu.edu.ua/handle/123456789/80728 |
Publisher | Sumy State University |
License | Creative Commons Attribution 4.0 International License |
Citation | Constantoglou, M. (2020). Destination Management in Lesvos, Greece. Characteristics, Preferences, Images, Satisfaction and Overall Experience. Business Ethics and Leadership, 4(3), 81-106. https://doi.org/10.21272/bel.4(3).81-106.2020 |
Abstract |
As the tourism sector is continually evolving, touristic destinations and service providers should give close and thoughtful attention to customers’ satisfaction, particularly during the Covid-19 pandemic period. Tourism for Greece represents one of the most valuable pillars of the economy and the impact of the pandemic to the sector and GDP will be significant. In this era, it is evident the importance of the Sustainable Development Goals and effective Destination Management that will take into consideration all aspects of the local communities. Customer satisfaction is crucial to improving strategies that destinations must follow to service quality and satisfaction management strategies. |
Appears in Collections: |
Business Ethics and Leadership (BEL) |
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File | Size | Format | Downloads |
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Constantoglou_Destination_Management.pdf | 803,1 kB | Adobe PDF | 949107762 |
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