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Title | Ефективне спілкування по телефону |
Other Titles |
Effective Phone Calls |
Authors |
Leshchenko, Olha Illivna
Khodtseva, Alla Oleksandrivna |
ORCID |
http://orcid.org/0000-0003-4226-0866 |
Keywords |
methodology telephoning making arrangements методология телефонные переговоры телефонні переговори |
Type | Schoolbook |
Date of Issue | 2008 |
URI | http://essuir.sumdu.edu.ua/handle/123456789/50303 |
Publisher | Українська академія банківської справи Національного банку України |
License | |
Citation | Лещенко, О.І. Effective Phone Calls (Ефективне спілкування по телефону) [Текст] : навч. посіб. / О. І. Лещенко, А. О. Ходцева. – Суми: ДВНЗ “УАБС НБУ”, 2008. – 98 с. |
Abstract |
“Effective Phone Calls” is a practical and accessible course specifically designed to develop students` essential communication and language skills. It is divided into six units, which contain face-to-face with teacher and self-study materials. The course aims to develop both competence and confi-dence in a variety of situations, so that by the end of the period of study students will have acquired the necessary skills to handle almost any kind of call in business setting. |
Appears in Collections: |
Навчальні видання (ННІ БТ) |
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Files
File | Size | Format | Downloads |
---|---|---|---|
Khodtseva_Leschenko _Effective_phone_calls.pdf | 2,2 MB | Adobe PDF | 264198786 |
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